What is Chatbot?
This century is a century of innovations and technology and the best example of that is Chatbots.
As customer satisfaction is key to business houses interactive chatbots have provided easy solutions to end users.
Everything and everyone is online today hence chatbots have made it simple for visitors to get their queries answered.
Defining Chabot, “A Chatbot is an Artificial Intelligence software that can stimulate conversation with a user in natural language through messaging applications, websites mobile apps or telephones too.
A chatbot is described as one of the most advanced and promising expressions of interactions between humans and machines.
It is more than a business partner if created well and a nice to have a tool to grow.
Addressing the technology of chatbot then it is based on the construction of a machine that can reliably mimic human conversation and intelligence.
Still have a long way to go chatbots are built with a version of Turing Test, which test which tests if a computer or any other machine has the ability to display human characteristics and intelligence.
By passing the Turing tests the engineers can build a better chatbot for better user experience to drive significant Return on investments for the diverse range of companies.
Chatbots are born to Artificial intelligence. Artificial intelligence is an area of computer science that emphasizes the creation of intelligent machines that work and react like humans.
We are surrounded by such technologies where these intelligent machines guide us for better experiences.
Almost every day we come across these AI-powered machines which tell us restaurants near us, what to buy and what medicines to take along with the number of consulting doctors.
Similarly powered by AI the smart chatbots solve our basic queries, takes orders from us, help us in contacting the correct person for complaint redresser and what not.
How to Use It for Business
The AI Chatbot is basically known as Conversational chatterbot. A chatbot who would talk with us during our visit to the particular website or an app.
It may take orders from us like the one At Pizza Hut.
It can also interact with us like the one of Disney’s Officer Judy bot which was created back in 2016.
The AI Chatbot works as an assistant to the user and a partner or an employee to the organization.
It analyzes the information being fed by the user and in return, it gives suitable options for the same.
Along with that, it would save the same for future references. Not only this, AI chatbots generates inquiry calls or reminders for the company to address the user’s needs.
A chatbot is also implemented in the online examination system.
You cannot have a better companion for your website unless a chatbot. It never sleeps and works for the company as and when asked for.
The Chatbots have proved very beneficial for the big players of every segment.
Be it banking, e-commerce, fashion, food, pharmaceutical and what not.
The chatbot market is yet too small in India but its growth rate is not ignorable.
The chatbot on your website would track the whole lifecycle of a buyer or user and will work in accordance. Hence it is proved to be the one-time investment and also a very high return providing investment too.
The chatbot is also important for Online exam software.
Biggies in India has already started implementing the conversational chatbots.
As a key to their marketing campaigns, the brands are positioning the chatbots for customer engagement as well as getting more footprints at their doorsteps.
Today the customers are looking for better outcomes. From assistance in shopping and from information to the customer experiences.
Concluding this, one of the biggest revolutions have taken place in the industry of IT. Advantaging from that our companies is creating tools like chatbots for the better end user experience.
It is observed that by the end of 2020, we will see a breakout in the use of consumer first chatbot in India.
It is just the beginning of yet another era of innovations which will ultimately create a better environment for both, companies as well as customers.